Deep Cleaning Bloomsbury Customer Privacy Policy
This Privacy Policy explains how Deep Cleaning Bloomsbury collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Deep Cleaning Bloomsbury customers and enquirers within our operating area, regardless of the method used to contact us or book our services.
Who we are
Deep Cleaning Bloomsbury is a cleaning service provider operating in the Bloomsbury area and surrounding locations. For the purposes of data protection law, Deep Cleaning Bloomsbury is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services or contact us.
Personal data we collect
We collect and process different categories of personal data about you, depending on how you interact with us and which services you request. The personal data we may collect includes:
Identification and contact details, such as your name, title, postal address, billing address, and any other address where services are provided.
Communication details, such as the content of enquiries, messages, and any feedback or complaints you send to us through forms, written correspondence, or other communication channels.
Service information, such as details about the property or premises where cleaning is requested, access instructions, property layout information you choose to provide, and records of previous services performed.
Booking and transaction data, such as service dates and times, booking history, invoice and payment records, and information necessary to manage your bookings and payments.
Technical and usage data, where applicable, such as information about how you interact with our website or online booking tools, including date and time of visits, pages viewed, and basic device information. This may involve the use of cookies or similar technologies where permitted by law.
How we collect your data
We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for services, provide feedback, or otherwise communicate with us. We may also collect personal data indirectly through service providers that support our operations, such as online booking or payment platforms, to the extent they share information needed to deliver our services to you.
Lawful basis for processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process your personal data when it is necessary to enter into, or perform, a contract with you, for example to provide cleaning services, manage bookings, issue invoices, and handle payments.
Legal obligation. We process certain data when necessary to comply with legal and regulatory obligations, such as tax, accounting, and record keeping requirements, or to respond to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This can include managing and improving our services, handling enquiries, preventing fraud, ensuring security of staff and customers, and maintaining business records.
Consent. In limited cases, we may rely on your consent, for example for specific types of optional communications or use of certain cookies where consent is required. When we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage our services, including processing bookings, arranging cleaning visits, carrying out cleaning services at your premises, and managing follow up visits where required.
To communicate with you, including responding to enquiries and quote requests, confirming bookings, notifying you of changes or updates to appointments, and handling feedback or complaints.
To manage billing and payments, including generating and sending invoices, processing payments, reconciling accounts, and retaining records for accounting and tax purposes.
To manage our business, including planning routes and staff schedules, monitoring quality, training team members, and reviewing service performance.
To maintain security and prevent misuse, including verifying information where appropriate, detecting and preventing fraud or abuse, and protecting our rights, property, staff, and customers.
To comply with legal and regulatory requirements, including responding to lawful requests and keeping records as required by law.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors and provide services that help us operate our business, such as:
IT and hosting providers who store or manage our systems and data.
Online booking or scheduling platforms that enable us to manage appointments and customer information efficiently.
Payment and accounting service providers who process transactions or assist with invoicing and financial records.
Professional advisers, such as accountants or legal professionals, where necessary to obtain specialist advice or comply with legal obligations.
These service providers are required to process your personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws. We may also share personal data where we are legally required to do so, for example with law enforcement or regulatory bodies.
International transfers
Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is protected with appropriate safeguards. This may include using standard contractual clauses or relying on other legally recognised mechanisms to ensure an adequate level of protection.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage ongoing relationships and handle any queries or disputes that may arise after completion of services. Financial and invoicing information may be kept for longer periods as required by tax and accounting laws.
When personal data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in accordance with our data retention practices and legal obligations.
How we protect your data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel who need it for their role, using secure systems and devices where possible, and taking reasonable steps to ensure that our service providers also maintain adequate safeguards.
Your data protection rights
You have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these rights include:
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the personal data we hold about you.
Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to data portability. In some cases, you can request that we provide you with personal data you have given to us in a structured, commonly used, machine readable format, or ask us to transmit it to another controller where technically feasible.
Right to object. You can object to certain types of processing based on our legitimate interests, particularly where the processing relates to direct marketing or where your specific situation gives you grounds to object.
Right to withdraw consent. Where we rely on consent as the lawful basis for processing, you can withdraw your consent at any time. This will not affect the lawfulness of processing that took place before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed. If you are in the United Kingdom, this is generally the Information Commissioner's Office.
Children's data
Our services are not directed at children and we do not knowingly collect personal data relating to children for our cleaning services. If we become aware that we have collected personal data about a child without appropriate basis, we will take reasonable steps to delete that information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to bring them to your attention. The most current version of this Privacy Policy will always apply to the personal data we hold about you.
Contact and further information
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Deep Cleaning Bloomsbury using the contact details made available on our website or through the communication channel you used to book or enquire about our services.
