Deep Cleaning Bloomsbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Bloomsbury provides cleaning services to its customers within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, company or organisation that books or receives services from Deep Cleaning Bloomsbury.

Company, we, us or our means Deep Cleaning Bloomsbury, the provider of the cleaning services.

Services means any deep cleaning, end of tenancy cleaning, one-off cleaning, pre or post tenancy cleaning, post-construction cleaning, or other cleaning services supplied by the Company.

Premises means the property or area where the Services are to be carried out.

Booking means a confirmed order for Services made by the Customer and accepted by the Company.

2. Scope of Services

The Company supplies professional cleaning services to domestic and commercial Customers. The exact scope of the Services will be set out in the booking confirmation, quotation, or service description agreed between the Company and the Customer.

The Customer is responsible for ensuring that the description of the Services requested is accurate and suitable for the Premises and intended purpose, for example move-out requirements, pre-tenancy standards or specialist deep cleaning.

Any additional tasks requested on the day of service that fall outside the agreed scope are subject to the Companys approval and may incur additional charges.

3. Booking Process

Bookings may be made by the Customer through the Companys accepted booking methods as communicated by the Company from time to time. The Customer must provide accurate and complete information, including the type, size and condition of the Premises, access details and any special requirements.

All bookings are subject to availability and are not confirmed until the Customer receives an explicit booking confirmation from the Company. Provisional or tentative bookings do not guarantee that a time slot or team is reserved.

The Company reserves the right to refuse or cancel any booking where the information provided by the Customer is incomplete, misleading, or where the Premises or requested Services fall outside the Companys usual operating scope or service area.

The Customer must notify the Company of any material changes to the Premises or the requested Services before the scheduled appointment. Changes may affect the price, duration, or feasibility of the Services.

4. Access to the Premises

The Customer must ensure that the Companys cleaning team has safe and reasonable access to the Premises at the agreed date and time. This includes providing correct keys, security codes, parking arrangements, and any necessary entry instructions.

If access cannot be provided at the scheduled time, or if the team is unable to gain entry within a reasonable period, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.

The Customer is responsible for ensuring that electricity, running water, lighting, and basic facilities are available at the Premises for the duration of the visit, as these are essential for the proper completion of the Services.

5. Customer Obligations

The Customer must:

Ensure that all valuable, fragile, or irreplaceable items are safely stored away prior to the commencement of the Services.

Inform the Company of any known hazards, defects, or particular risks at the Premises, including loose fixtures, unstable furniture, or areas that may present a safety concern.

Advise the Company of any surfaces, materials or items that require special care or are particularly delicate, so that the team can select appropriate cleaning methods.

Ensure that children, pets, and any third parties present at the Premises do not obstruct or interfere with the cleaning team while they are performing the Services.

6. Pricing, Quotations and Estimates

Prices for Services are normally provided in the form of a quotation or estimate based on the information supplied by the Customer. The Company reserves the right to amend the price where the information initially provided proves incomplete, inaccurate, or materially different from the actual condition or size of the Premises.

Unless otherwise specified in writing, all prices are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.

Quotes given for a fixed fee are based on an assumed standard level of soiling and accessibility. Heavily soiled areas, unusual levels of clutter, or exceptional circumstances may require additional time or incur supplementary charges.

7. Payments and Invoicing

The Company may require full payment in advance, a deposit, or payment on completion, depending on the nature of the Services and the Customer profile. Any such requirement will be communicated at the time of booking.

Payment methods accepted will be communicated by the Company and may include card payments, bank transfers or other recognised payment options. Cash handling is at the Companys discretion.

Where invoices are issued, payment terms will be specified on the invoice. If no specific terms are stated, invoices are payable immediately upon receipt.

Failure to make payment by the due date may result in suspension of future services and may incur interest, administration costs, or other charges to recover outstanding sums, in accordance with applicable law.

8. Deposits

The Company may request a deposit for certain services, particularly larger deep cleans, end of tenancy jobs, or multi-day projects. The deposit amount will be confirmed at the time of booking.

Deposits are generally non-refundable if the Customer cancels or significantly alters the booking without giving the required notice as set out in the cancellation section of these Terms.

9. Cancellations and Rescheduling by the Customer

The Customer may cancel or reschedule a booking by giving the Company notice within the minimum notice period communicated at the time of booking. As a guideline, cancellations made with less than 24 hours notice may be subject to a cancellation fee of up to the full service charge.

If the Customer cancels on arrival of the cleaning team at the Premises, or fails to provide access as described in these Terms, this may be treated as a same-day cancellation and the full service fee may be charged.

Any deposit paid may be retained either in full or in part, depending on the amount of notice provided and the nature of the booking.

10. Cancellations and Rescheduling by the Company

While the Company aims to deliver Services as booked, it reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruptions, or safety concerns at the Premises.

In such cases, the Company will offer an alternative appointment at the earliest mutually convenient time. If rescheduling is not possible, any prepayments or deposits for the affected appointment will be refunded.

The Company is not liable for any indirect costs or losses incurred by the Customer as a result of cancellation or rescheduling, such as loss of rent or penalties in third-party agreements.

11. Service Standards and Quality

The Company aims to provide services with reasonable skill and care, consistent with professional cleaning standards. The cleaning team will follow agreed checklists where applicable, adjusted as reasonably required by the condition and layout of the Premises.

Any specific priorities or focus areas must be communicated by the Customer before the commencement of the Services so that time can be allocated appropriately.

12. Complaints and Rectifications

If the Customer is dissatisfied with any aspect of the Services, the Company must be notified as soon as possible and in any event within 24 hours of completion of the work. The Customer should provide clear details of the issue and, where possible, supporting information.

Where a complaint is justified, the Company may, at its discretion, offer a partial refund, discount, or arrange a return visit to rectify the issues. A return visit will normally be considered only where the Customer provides reasonable access and the issue falls within the originally agreed scope of work.

Complaints made more than 24 hours after completion may not be eligible for rectification, given natural accumulation of dust, further use of the Premises, or subsequent changes outside the Companys control.

13. Customer Property and Keys

The Company will take reasonable care when handling Customer property and keys. Where keys are provided, they will be securely stored and used only for the purpose of delivering the Services.

The Customer must ensure that duplicate keys are available and correctly labelled. The Company does not accept responsibility for costs relating to locksmith services where keys supplied by the Customer do not work or where locks are defective.

14. Liability and Insurance

The Company will maintain appropriate public liability insurance in connection with the provision of its Services, in line with usual industry practice.

To the fullest extent permitted by law, the Companys total liability to the Customer arising out of or in connection with the Services shall be limited to the value of the specific booking during which the incident giving rise to the claim occurred.

The Company is not liable for:

Normal wear and tear or deterioration of items resulting from regular use and cleaning.

Existing damage, defects, or weakened conditions in surfaces, fabrics, fittings, or other items that may be exacerbated by the cleaning process.

Loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss or damage.

Breakage of items that are inherently fragile, improperly fixed, or not disclosed as delicate or high-value prior to the commencement of the Services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

15. Use of Cleaning Products and Equipment

The Company will ordinarily supply its own cleaning products and equipment that are suitable for professional deep cleaning services. Where the Customer requests the use of their own products or equipment, this is at the Customers risk, and the Company accepts no liability for unsuitability or resulting damage.

The Customer must inform the Company of any allergies, sensitivities, or restrictions relating to cleaning chemicals at the Premises. Alternative solutions may be arranged where reasonably practicable.

16. Health, Safety and Waste Regulations

The Company complies with applicable health and safety requirements and expects the Customer to support a safe working environment.

The Services do not include the removal, handling or disposal of hazardous waste, including but not limited to clinical waste, needles, chemical waste, asbestos, or waste requiring specialist collection. Where such materials are identified, the Company may suspend work and the Customer will be responsible for arranging appropriate disposal in accordance with law.

General household and light commercial waste generated as part of the cleaning process will typically be collected and left in the Customers designated refuse or recycling containers at the Premises, unless otherwise agreed. Large volumes of waste, bulky items or items requiring special disposal are not included in standard Services and may be chargeable or declined.

The Customer is responsible for ensuring that any disposal of waste left in their bins or containers complies with local waste and recycling regulations.

17. Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, extreme weather, acts of government, power failures, transport disruptions, strikes or other industrial disputes.

18. Privacy and Data

The Company may collect and process personal data relating to the Customer for the purposes of administering bookings, delivering Services, processing payments and handling communications. The Company will take reasonable steps to protect such data and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

19. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will ordinarily apply to that booking. Updated terms may be made available on request or communicated through the Companys usual communication methods.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

21. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms and Conditions, together with any written service description or quotation accepted by the Customer, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, promises or representations, whether written or oral.